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    Tips on how to put patients before electronic paperwork

     

    The 2015 IJMI study found that when physicians look at the computer, the patient’s gaze usually follows. The study’s authors describe this moment as a chance to use the EHR as a “shared artifact”—a way to gain the patient’s attention. What happens next can be either a missed opportunity or a way to gain the patient’s attention. 

     

    DOCTOR BLOG: Physician-designed EHRS work better

     

    “When physicians share information visually from the EHR monitor, patient satisfaction and patients’ involvement in the decision-making process improves,” the authors write.

    Lucarelli says she uses data and charts  to show trend lines for weight, hemoglobin A1C and other types of discrete and trackable data. In other words,  she uses technology to bring the patient into the encounter.

    “I’ll show it on the computer and say: ‘Good job, your weight is down.’ I used to be flipping back and forth, looking at their weight at the last appointment. Now we can look at the trend for the last year. That’s the sort of thing the EHR does well,” she says. 

    Ende typically uses charts and graphs on his EHR near the end of the patient appointment, making it an excellent teaching tool that shows the potential of technology for patient-centered care.

     

    FURTHER READING: It's time everyone stops talking interoperability and actually achieves it

     

    Those instances when you can bring the patient into the medical record are very helpful,” he says. “The availability of the data right there has been a real plus.” 

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