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    Tech Q&A: Tracking systems catch insurance denials quickly

    Q: We are thinking about investing in an automated denial tracking system to keep better tabs on delayed or denied payments. What are the benefits of this software?

    A: These systems typically read the denial directly from the insurer's remittance advice messages. These denials are generally pre-grouped to help you focus on working the denials. Because clearinghouses see many more claims than any single physician practice, they tend to catch new denials more quickly. Some denial-tracking services offer more in-depth explanations about what went wrong with a claim, often as an add-on service, for an additional charge per claim.

    Answers to readers' questions were provided by Lyle Melick, manager of information systems at SS&G Healthcare Services LLC in Akron, Ohio. Send your tech questions to

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