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    Convert to electronic solutions

    Thomas J. Ferkovic, RPh, MS
    Q: Our practice is falling behind on collecting payments and managing patient accounts. What kind of technology is available to us to help improve our revenue cycle?

    A: Consider converting some of your staff's duties to electronic solutions designed to help lighten the load, keep operations running smoothly, and save money. Simple things, such as adding electronic eligibility technology to your front desk, can streamline the check-in and billing process. This service will provide real-time verification of insurance coverage, and even give you information on copayments and deductible amounts at the time of service. Integrating a claim-scrubbing software program into your management system can identify problems with claims and help you send them error-free, increasing your chances of receiving payment on the first submission.

    Answer provided by Thomas J. Ferkovic, RPh, MS, SS&G Healthcare Services LLC, Akron, Ohio. Send your technology questions to

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