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    Here's how CPC+ benefits patients


    L.R. How many patients are you currently managing?

    D.S.  Our office currently has 170 patients that are considered high risk, with more on the way as providers recognize more need. We are looking to hire more CPC+ clinical help.

    L.R. Do you seem to talk with the same difficult patients over and over or is there a wide variety of issues and patients? And what do find are the main diagnoses you help to manage?

    D.S. With 170 patients enrolled, there is a wide range of patients that I talk with, but there are certain patients that are having exacerbations of a condition and I will speak with these patients more frequently. When one of these patients is in crisis, I will check in with him/her more often to help get them back to baseline or perhaps even improve. The main diagnoses are diabetes, COPD, chronic pain, heart disease, cancer and depression.


    FURTHER READING: This is how CPC+ is changing physician offices for the better


    L.R. Do you think the money the government is investing in this program is worth it?

    D.S. Any program that is set in motion to ultimately keep our patients healthier and to encourage autonomy certainly in theory should be worth its weight in gold. We are providing an enhanced opportunity for patients and caregivers to communicate with their practitioner.

    L.R. Do you think you are cutting down on ED visits and hospital readmissions?

    D.S. This program is striving to give patients more access to care, care continuity, comprehensive care management and transitional care management. So, hopefully with these goals in mind, we will be seeing a decrease in ED visits and hospital readmits. Sometimes it is hard to teach an old dog new tricks, and if patients are having a crisis at home, they may seek out the ED as a first choice. We are working on changing those habits and teaching patients to call the office first if possible.

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