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    If you operate a medical practice, you should be outsourcing


    Is Your Third-Party Vendor Compliant?

    Tried-and-true methods of research still work best, even when it comes to hiring a third-party vendor for outsourcing. Besides looking for online reviews and comments, which is fairly standard practice, you need to get on the phone with the potential vendor. Ask around about them, really getting to know them—don’t just rely on what the internet says.

    Cover all your bases when you decide to outsource. Make sure you get exactly what you want at the price you’re willing to pay—don’t make assumptions when it comes to the job you want completed. Go into detail in the contract to ensure that the vendor performs its duties with integrity. In addition, you should also:

    • Request at least three references. Speak to each person and at length about his or her relationship with the vendor. Find out whether each company has done good work in the past, whether it’s affordable for you and whether it has a history of communicating effectively.


    Hot topic: Is the DPC movement at risk of failing?


    • Ask about the company’s internal security standards and HIPAA compliance methods.

    • Inquire about whether the company returns phone calls and emails in a timely fashion. Does it keep scheduled meetings without forcing you to reschedule?

    Outsourcing may seem counterproductive because it feels like you’re hiring a new employee, but once you get the third-party firm in place, you’ll see the benefits. Freeing up your skilled people—your superstars—to do their jobs with excellence will allow your business to thrive. Don’t waste your time and talent on the little stuff. Outsource, and your practice will reap the rewards.


    Ben Walker is CEO of Transcription Outsourcing, which provides  transcription services to organizations all over the U.S. It specializes in the medical, legal, law enforcement, financial and general business industries. A resident of Denver, Colorado, Ben enjoys golf, hiking and watching college football.

    Ben Walker
    Ben Walker is CEO of Transcription Outsourcing, which provides transcription services to organizations all over the U.S. It specializes ...


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    • Anonymous
      Hi Ben. This is a great article specially for a business beginner like me. Can I post this article to my website blog page? Thanks in advance.
    • [email protected]
      The balance between spending more money to outsource and the repeated advice to cut expenses seems a bit confusing. Can you imagine the situation in a physician's mind when he or she is told repeatedly to cut overhead expenses and then being told to spend more outsourcing work? To my mind the outsourcing's purpose is to permit the physician more time to see more patients for increased income--work harder and increase debt. Add to that.... burnout, frustration, continuous stress, and usual income dropping creates casualties on its own. If the real purpose of almost all the advice I hear and read being told to physicians is to take the load off them, it solves no financial problems for physicians. It would be far better if physicians would use their extra time going to Amazon.com--choosing books--selecting author, Dan S. Kennedy--and read 30 or 40 of his series of books on business and marketing. That would do profoundly more for the financial benefit of any physician today---except for Prayer. Government won't solve physician's financial problems. Medical education will not solve their financial problems. The single permanent solution is to provide every medical student with a formal business education. Of course the hierarchy in medicine continues to be totally ignorant about the need for private practice doctors to have business knowledge. I suspect the reason for that is that those medical academics have never had an academic business education themselves... so why would they even consider providing a business education when they don't know what they don't know. It's a tragedy that is destroying the medical profession from within and no one can see that.

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