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    How one practice conquered burnout


    Reduce hassles, increase joys

    Leg two, called “Mission Renew,” is about improving the work environment by shadowing employees to “collect and amalgamate their hassles and joys,” Paulus says. They do their best to eliminate hassles and “upscale” the joys.

    In many cases, the hassles derive predominantly from information technology, such as EHR systems, but sometimes it’s a mundane problem such as, “this printer always has streaks on it.”


    BLOG: Physicians must care for themselves to truly help others


    This part of the process reveals that people are not working where their strengths are, and Mission Health has created a path in its career development center aimed particularly at non-physicians to retrain people who love the company, but not their individual job responsibilities.


    The third and final leg of the stool revolves around helping staff cultivate “individual resilience.” It’s an approach Mission takes from a company called Life XT, a productivity program that works with various organizations.

    LIfe XT’s founders wrote a book called “Start Here” that provides a prescription “using scientific evidence for resilience by drawing on common characteristics in other cultures such as meditation, gratitude and engagement in activities beyond the self,” Paulus says.

    However, he makes clear that individuals are never left to figure it out on their own. 

    “We try to look at all three legs because to put it all on the individual and say ‘You just need to become more resilient’ is sort of like blaming the person for the world being screwed up around them,” Paulus says. 

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    • Anonymous
      When Mission Health makes all providers sign nondisclosure agreements that they will never speak badly of Mission publicly it is pretty easy to say that no one is burned out. As a provider working in this area I wish the author had done a little more research into staffing turn over and provider shortages before writing this glowing article.

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