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    Five steps to improve a practice’s revenue cycle management system

    As small practices grapple with a plethora of issues affecting their ability to collect payments from patients and health insurers, Bird Blitch, chair of the Healthcare Information and Management Systems Society (HIMSS) Revenue Cycle Improvement Task Force, said practice leaders can expect greater difficulties ahead.

    Blitch told Medical Economics that the shift in payment responsibilities, higher deductibles for insured patients and problems with transparency across multiple systems are encroach on physicians’ ability to collect payments.

    Among the most important shifts in the industry, Blitch said, is that a small practice five years ago would receive 90% or more of its revenues from Medicare, Medicaid or insurance companies like Blue Cross Blue Shields or Humana, and patients made up 10% of revenues. That payment landscape has changed.

    “Today, in many cases payments make up 33% government, 33% insurance companies and 33% patients which vary from practice to practice. Providers are struggling to cope with getting their arms around the fastest growing payer which is the patient,” Blitch said.

    As chairman of HIMSS’ Revenue Cycle Improvement Task Force, Blitch said members, made up of industry stakeholders that represent all aspects of the healthcare revenue cycle, introduce new ideas to tackle the issues around collecting payments.

    These issues include everything from improving the patient financial experience, increasing providers’ ability to be reimbursed from insurers and patients, encouraging payment at the beginning of a patient/physician encounter and finding ways to improve claim denials.

    “We’ve identified gaps across the patient payment journey and we are   looking inside the industry to see if we can come up with solutions that involve developing better processes and technology,” Blitch said. 

    One example of a process, Blitch said, is developing flexible and convenient payment options that help patients pay an unexpected expense easier, such as offering an online payment portal with payment plans or financing options. On the technology side, developing a unified system that incorporates reporting and analytics tools to help providers find out the root cause of revenue trends, for example, will help providers improve their revenue cycle management (RCM) system.

    Next: Five ways to improve an RCM system


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