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    Can patient satisfaction and quality care coexist?

     

    Sticking with Hippocrates

    Although Duda has occasionally lost patients who insisted on a course of action he could not sanction, he reminds himself that ultimately, “the point is for us to do no harm.” Both he and Lascu say that helping patients understand the facts underlying a sound decision usually leads to patients agreeing with such a decision and leaving satisfied, but not always.

    Their observation falls in line with a growing body of research. Studies show that nonmedical services such as education and counseling may more strongly affect patient satisfaction than the actual medical services rendered, no matter what the patient came in wanting.

     

    Related: Top 3 tips for successful patient engagement

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