4 reasons to consider automated patient payments
Practices should have access to a dashboard of metrics that shows how, when and where patients pay.
Make payment easy
Making payment easy is the key to collections. That means offering patients the payment methods they find most convenient. Consolidating payment channels onto a single platform helps save money and cut down on complexity for staff members and patients. A patient who can easily pay is a patient who is more likely to pay.
Consider the patient's perspective
Consider Christina, a patient who receives an invoice from her provider, then pays half of the bill online and the remainder of the balance over the phone a few weeks later after she gets her paycheck. In her mind, Christina has made two payments to the same doctor to settle her bill. Imagine her confusion when, because of posting delays with the second payment, she receives a call requesting the payment she has already made.
No matter how payments are taken by your practice, it’s important to recognize how patients perceive the experience and how that impacts the practice’s patient revenue.