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Milly Dawson
Coping with patients who come bearing coupons
Coping with patients who come bearing coupons
Insurance companies are increasingly emphasizing value-based plans to align consumer spending with the value generated by a service or drug. However, pharmaceutical makers are seriously undermining these efforts by issuing “copayment coupons.”
Is it time to open a walk-in clinic?
Retail health clinics are popping up everywhere. Nowadays, they reside in pharmacies, chain drug stores such as Walgreens and CVS, in supermarkets and big-box stores, such as Walmart and Target.
How to combat TV drug ads the right way
How to combat TV drug ads the right way
Physicians often find that advertisements for prescription drugs generate inappropriate demand among patients and lead to time-consuming conversations that might otherwise not be needed.
Can patient satisfaction and quality care coexist?
Can patient satisfaction and quality care coexist?
The connection between high levels of patient satisfaction and the highest levels of quality care has not been proven. Patients may explicitly request tests, referrals and medication that they do not need and that will not help them or be cost effective, and be disappointed if they don’t get them.
Should doctors extend their practice hours?
Should doctors extend their practice hours?
In a world in which consumers book travel, shop and attend school all day, any day of the year, consumer demand for easier access to medical care can come as no surprise.
7 tips to protect patient data from visual hacking
7 tips to protect patient data from visual hacking
With a major hack of an insurance company’s database having made front-page news not long ago, it’s natural that many physicians think first about electronic data when they think about protecting patients’ private health information (PHI).